Terms & Conditions
A legal disclaimer
All our Products made by us are subject to the following Terms and Conditions. By placing an order with Butter & Bloom Bakery, you are agreeing to the following terms.
Terms & Conditions - the basics
INGREDIENTS
All cakes, fillings, and icings may contain, or come into contact with, soy, wheat, dairy, nuts, or other allergens.
It is the responsibility of the Customer to inform me before the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information, and accordingly, the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration.
QUOTATIONS
All Quotations are valid for 7 days from the date of issue.
ORDERS
We prefer at least fourteen (14) days' notice for all orders, as we are continually booked in advance. We will, however, endeavor, where availability permits, to accept short notice cakes.
Any Products ordered from a picture or photo of a product produced by any other cake maker can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.
DEPOSITS
A non-refundable deposit of 50% is required to hold your date within seven (7) days prior to pickup.
Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s, or leave them at no extra cost.
UNFORESEEN CIRCUMSTANCES
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer. We will also try and recommend forwarding your order to another bakery if available.
FINAL BALANCE PAYMENTS AND PICKUPS
The balance is due on or before the pickup date, and before the Product leaves the premises.
If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.
If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible for ensuring that the product gets to its destination safely and is stored as per our instructions to achieve the best results for taste and quality.
DELIVERY
We offer delivery for certain destinations. Delivery is charged at our discretion.
Delivery will be carried out safely and appropriately. Once delivered to the customer and a change of hands has been completed with the product in an appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
A delivery date and time will be agreed upon by both parties, and if the customer is not at the location at this time and date, and we are not able to contact the customer, the product will be transported back to our premises, and it will be the customer’s responsibility to collect the product.
PUBLICATION
We reserve the right to use any image of a Product made by us for publication at a later date.
RETURN OF HIRED EQUIPMENT
Deposits are taken for all equipment. All equipment must be returned on the agreed date, or extra charges may be levied to cover hire costs. Any damage to equipment will incur a reduction of the deposit returned in order to cover the costs of repair or replacement.
Other Terms and Conditions
DAMAGE
If a third party will be collecting the cake on the customer’s behalf, a release form is to be signed by that person, stating that the cake is received in good condition at the time of pickup/delivery.
PICKUP
The Customer is liable for any damage, accident, or mishap that may occur after the cake is released from the Supplier's care and custody. The Supplier is not liable for any damage that may occur thereafter.